Solutions
We build customer intimacy by addressing and resolving customer. Our solutions are supported by trained personnel to handle inbound and outbound inquiries and complaints supported by a versatile multi-channel contact center platform, Sesame.
With the exponential growth of e-commerce in Indonesia, Links have identified the need to provide the human contact fact. Our agents are trained to answer inquiries, attend to customer concerns and make the engagement as pleasurable as possible.
For brands that have specific requirements and objectives, our proprietary platform has the flexibility to adapt . From easy-to-use dynamic call script, to experience advisory, Links can help tailor a program to suit your business needs.
Multi Channel Customer Experience
Our focus is to create a delightful Customer Experience across customer touchpoints in digital platforms and traditional channels. We reach out through voice, email, chat and customer interaction in social media. Our services include Customer Service, Cross-sell Upsell, Tele Collection, Know your Customer, Acquisition and Retention. We can help to tailor programs for brands that have specific requirements both offline and online to suit your business needs.
Services
Cloud Base Platform
Our Sesame Platform is an integrated cloud-based solution that offers Multi-channel contact center.
Gamification and Loyality Programs
Links implements a web based gamification system to improve our contact center results.
Flexible Pay-Per-Interaction Programs
The Pay Per Interaction Programs is a result based payment scheme that enables clients to maximize their investments and have full control of their contact center expenditure.
Integrated Contact Center Platform
Our focus is to create a delightful Customer Experience across customer touchpoints in digital platforms and traditional channels. We reach out through voice, email, chat and customer interaction in social media. Our services include Customer Service, Cross-sell Upsell, Tele Collection, Know your Customer, Acquisition and Retention. We can help to tailor programs for brands that have specific requirements both offline and online to suit your business needs.
Real Time
Customizing
Powerful Integration
Flexible Work Strategy
Gamification
Script Builder
Monitoring
Supporting
Blogs
Client Experience
Member of
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Don't wait until tomorrow. Talk to one of our consultants today and learn how to start leveraging your business.
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